Effective Date: May 25, 2018
This policy applies to information we collect on our website and through the use of our product DBxtra, in email, text, and other electronic messages between you and our website (including our technical support).
Our website is not permitted for children under the age of 18 and we will remove any information about a child under the age of 18 if we become aware of it.
Information We Collect
The DBxtra websites places cookies, which are small data files, on your computer or handheld device. This is standard practice for all websites.
Cookies do many different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improve the user experience.
Cookies are essential for helping us deliver a high-quality website experience for our customers, and some collect information about browsing behavior.
We collect cookies on our website and/or services to capture information about page visits (e.g. “performance cookies.”) This information is anonymous and DBxtra uses this information only internally to deliver the most effective content to our visitors. Information from the cookie is used to gauge page popularity, analyze traffic patterns on our website and/or services.
Functionality and Necessary Cookies
Opting Out of Cookies
By using the sites and services, you consent to the placement of the cookies referenced above. You can, however, set your browser to notify you when you receive a cookie, giving you the chance to decide whether or not to accept it. DBxtra never gives away information about our users. If you choose to provide Personal Information about yourself, DBxtra will use this information only to communicate directly with you. DBxtra will not sell, rent or otherwise disclose that information to third parties unless such disclosure is necessary for the purposes set forth in this Policy, by law or a policy or notice contained or associated with a specific site(s) and/or service(s).
We may collect, use, and share (with DBxtra partners, service providers and licensees) precise location data, including the real-time location of your mobile or fixed location device.
By using and browsing the DBxtra websites, you consent to cookies being used in accordance with our policy. If you do not consent, you must disable cookies or refrain from using the site.
When someone visits www.dbxtra.com or any other of our sites we use a third-party service, Google Analytics, to collect standard Internet log information and details of visitor behavior patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.
As part of the registration process, we collect personal information. We use that information for a couple of reasons: to tell you about stuff you’ve asked us to tell you about; to contact you if we need to obtain or provide additional information; to check our records are right and to check every now and then that you’re happy and satisfied. We don’t rent or trade email lists with other organizations and businesses.
We use third-party providers, like MailChimp, and also internal software to deliver our newsletter and emails. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. You can unsubscribe to general mailings at any time by clicking the unsubscribe link at the bottom of any of our emails or by emailing to our support team: https://dbxtra.com/send-email/ .
How We Use Information
Generally, we use Personal Information we collect from you to establish and enhance our relationship with our users and customers:
- to present our websites and their contents to you
- to provide you with information, products, software license keys and services (including support tickets) that you request from us
- to provide you with notices about your customer account, including expirations and maintenance plan renewal information and notifications, invoices, and receipts
- to notify you about changes or updates to our websites or any DBxtra products or services you have acquired from us or that we offer or provide though our websites
- in any other way we may describe when you provide the information
- for any other purpose with your consent
With your consent, we may also use your personal information to send you newsletters, product update information, notes about events and other information regarding our products and services of DBxtra which might be of interest to you. If you wish to consent to this use, please check the relevant box located on the form on which we collect your data.
Disclosure of Your Information
We may disclose your Personal Information to a few third parties, including:
- our third-party service providers that we use to support our business, such as our online payment processors
- to comply with our legal obligations; to enforce our rights; and with your consent
- to comply with any court order, law, or legal process, including to respond to any government or regulatory request
We have implemented strict measures designed to secure your Personal Data from accidental loss and from unauthorized access, use, alteration, and disclosure. Unfortunately, the transmission of information via the Internet is not completely secure. Although we do our best to protect your Personal Data, we cannot guarantee the security of your Personal Data transmitted to our Websites. Any transmission of Personal Data is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Websites.
Privacy Policies Updates
You are entitled to view, amend, or delete your personal information and data that we hold.
Email your request to our data protection officer at https://dbxtra.com/send-email/ or call us: +1 (201) 518-0286.